Etisalat Group is one of the world’s leading telecom groups in emerging markets. Etisalat’s current market cap is 87.7 billion AED (23.8 billion USD). With reported net revenues of AED 48.8 billion and net profit of 8.9 billion for 2014, Etisalat ranks amongst the most profitable telecom groups in the world. Its high credit ratings at AA-/A+/Aa3 reflect the company’s strong balance sheet and proven long-term performance.
Available vacancies in Etisalat Group
Senior Manager / Business Reporting & Planning
Job Description:
This position will provide direct support to the head
of Business Analytics, Pricing & Performance and take the lead in the
development of financial reporting, planning, financial and operational KPIs /
dashboards, and exception reporting for various areas of Business department.
The remit will cover UAE and other Etisalat OpCos for MNC and Business
segments.
Officer VVIP Accounts
Job Description:
Assist and supports Sales Managers to achieve sales
targets and in the coordination & follow up of customer service requests.
Coordinates processing of all customer applications
with ‘Processing units’ at all regional locations.
Interacts with related sections to insure smooth and
efficient processing and delivery of customers’ requirements. Act as a backup
for Sales.
Client Director/Government Sales-Security Entity (only
for UAE national)
Job Description:
Builds Customer’s Account as per specific strategy,
ensures the ongoing performance and achievement of revenue and VOA targets.
Maintains strong professional relationships with key decision
makers/influencers. Manage all daily sales and service activities and interface
with all related departments to ensure that his/her customers are well served.
Sr. Manager Home Devices
Job Description:
Manage end to end Home devices
portfolio and roadmap
Responsible for
home devices and bundles propositions
Manage the home
devices team
Analyst Preventive & Insight
Collecting and analyzing data available related to
customer complaints, causing customer dissatisfaction or contributing to
revenue opportunities loss, and accordingly escalate to relevant parties within
the organization to apply fixes and proactively prevent recurrence.
Also, follow up and monitor the impact of fixes
applied to ensure consistent customer experience.
Participate in Products, Service design, and UAT
phase, to highlight potential risk areas lead to customer complaints, either
from process design or from IT failures.